INTERPERSONAL HUMAN RELATIONS SKILLS SECRETARIES REQUIRE FOR EFFECTIVE JOB PERFORMANCE IN INDUSTRIES

Code No: 207814

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ABSTRACT

This study focused on interpersonal/human relations skills secretaries requires for effective job performance in industries.
In the course of the study, related literatures were reviewed. A total of 105 copies of questionnaire for both bosses, secretaries and customers was drawn up and administered in selected firms in Enugu Urban and the information gathered were analyzed.
It was realized that to be sufficient on-the-job, the secretary must posses or be acquainted with some personal qualities/characteristics that will make her quite unique in the office.
The data emphasized that the secretary must posses such technical skills as public relations skills, machine operation skills, shorthand and typewriting skills in order to meet up with the trend of the business world.
Moreover, it was found that both the bosses, secretaries and customers perceived the interpersonal/human relations skills as very important. Based on the findings and discussion, recommendations were made.

CHAPTER 1

CHAPTER ONE
INTRODUCTON
1.1 BACKGROUND OF THE STUDY
Human Relations refers to a management tool that is concerned with the integration of people into a work face. It is the study and application of knowledge about human in an industry as it relates to other systems.
Human relations come about at the early stages of industrial Revolution on the 18th century when land, labor, capital and entrepreneur were the focus of industries as a means of serving community interest. The objectives and goals of industries/organizations later transformed to relationship and finally to human relations concept.
A group of researches organized by Elthen Mayo (1927 â€“ 1932), established human relations in industries to motivate workers, ensuring cooperation and maximum production for their survival in a dynamic business world, thus escaping the dehydrated or depersonalized atmosphere of the work place or industry. The neoclassic therefore, rate human relations as the fifth important factors of production. The secretary helps in the achievement of the above goal as she is well equipped by her training to carryout functions that ensure harmony amongst people and create good organizational image. Experience shows that some employers who have acquired the necessary technical skills in respective occupational fields have failed in their job because of their poor attitudes and lack of their interpersonal/human relations skills.
Secretaries are therefore, someone who carryout official duties with a good sense of relatively and a realization that things, have order of importance and the skills in discovering what this order is, by keeping abreast with colleagues, the boss and the customers thereby maintaining a cordial relationship amongst members of the organization, enhancing its efficiency and boosting the image of the organizations to the public.
A secretary and indeed every employee should develop human relations skills as it will make for human relations skills as it will make for harmonious existence among the workers of an industry, thereby increasing productivity and makes the secretary to last and progress on the job.