CHALLENGES OF SECRETARIES WORKING IN FINANCIAL HOUSES

CHALLENGES OF SECRETARIES WORKING IN FINANCIAL HOUSES [A CASE STUDY OF FIRST BANK OF NIGERIA PLC ENUGU MAIN BRANCH]

Code No: 330785

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ABSTRACT

This study investigated the challenges of secretaries in model financial houses.
The theoretical frame work for this study was provided by the review of related literature.
Research questions were designed and questionnaires prepared to enable the researcher collect enough data as regards the study.
Information were sought through secondary sources such as textbooks, journals, lecture notes etc. were used in data collection and the researcher made use of all the secretaries as the population of the study.
The finding of the research work were presented in tabular form and analysed using simple percentages.
The researcher came up with the following findings, that secretaries.
1. Lack necessary office equipment that will enable them perform effective and creditably.
2. Are not properly compensated for the big job they perform.
3. Suffers low social status arising from low acceptance in the society.
4. Are not often sent on training as done to other personnel in other profession.
5. Lack good working condition.
In view of the above, recommendations are thus given to improve the prevailing challenges of secretaries in model financial houses.

CHAPTER 1

CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY:
The work of secretaries in an organization is very vital and there is no way an organization can function well without their aid. The fast production of efficient work is assured since they are well trained in that line.
Whenever paper work, records and mostly written communication are needed in an organization the secretaries are likely to be involved. In as much as secretaries have been undermined by the general public in many ways, the general conception is usually that any employee who sits behind a typewriter and does other forms of secretarial jobs is a secretary; therefore regarding them as typists or mere servants. It is therefore pertinent to start by knowing exactly who a secretary is, before going to the challenges facing them.
A secretary is an employment in an office who deals with correspondence, keeps records, makes arrangement and appointments for a particular member of the staff. He/she is the one who combines or has the mastering skills of shorthand and type writing and with a sound knowledge of secretarial duties.
A secretary is defined by the National Association secretaries in United States of America â€œas a executive assistant who posses mastery of office skills, who demonstrates ability to assume responsibilities without direct supervisor who exercises initiatives and judgment, and who makes decision with in the scope of assigned authorityâ€.
Office skills include typewriting, shorthand ability to operate photocopying machine, duplicating machines, cope with filings, do reception duties. Furthermore, a good secretary needs also to have accumulated enough knowledge about commercial work in general and this implications, on secretary is deemed to be genius.
A secretary in other words is a person employed in an office to care of correspondence/ records and in addition keep the day to day engagement of his/her executive in line with various demands.
Based on these factors, one can now say that a secretary is an indispensable factor in any office or organization.
A secretary has out-standing qualities â€“ she understands the principles of keeping secrets, being polite to customers, callers and visitors, no matter how highly or lowly the visitors may be placed.
She appreciates the aims or goals of the organization in office or business, and conscientious works towards the achievement of the goals, together with the boss and other staff.