SURVEY OF THE PROBLEMS INHERENT IN THE TRAINING AND DEVELOPMENT OF A SECRETARY IN A DEPRESSED ECONOMY

SURVEY OF THE PROBLEMS INHERENT IN THE TRAINING AND DEVELOPMENT OF A SECRETARY IN A DEPRESSED ECONOMY [A CASE STUDY OF INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT)) ENUGU]

Code No: 334563

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ABSTRACT

This research work aims at finding out the problems inherent in the training and development of secretaries in a depressed economy.
The main purpose of this study is to survey these problems and find out management problems in the training and development of secretaries.
The background of the study was discussed in chapter one.
In the literature review the problems were outlined and discussed by many authors.
The research instruments used consist of questionnaire and interview, the data analysis was presented in percentage form.
From the findings, it was clear that management do not show interest in the training and development of secretaries and that secretaries are not adequately equipped with modern technological equipment.
It was recommended that the management of the tertiary institutions should look into these problems and improve the conditions.

CHAPTER 1

CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
A secretary is an indispensable asset to any organization or institution. No tertiary institution whether government or private can in any way thrive in isolation of secretarial duties. The duties of a secretary in any tertiary institution is an inescapable practice or function. They play major role in both private and government tertiary institutions. Private and government tertiary institutions are found in Enugu metropolis Enugu occupied an enviable political and economic position in the history of Nigeria. It was the seat of government of the defunct east central state, old Anambra state and presently Enugu state or Nigeria.
According to Austin (1998), a secretary is a person who has acquired the basic secretarial skill of shorthand and typewriting plus enough knowledge and practical experience in office work to be able to cope with filling simple office machine and reception duties.
Secretaries are trained in tertiary institutions especially in polytechnics. Considering the special nature of secretarial courses, peculiar instrument or equipment are normally used in secretarial training. Lack of exposure to these special equipment makes a graduate of secretarial studies uncomfortable and unprepared to face squarely the challenges of the job and office automation as a result of technological advancement.
Osuala (1999) agrees that a secretary has to grow with technology in order not to be displaced from the job. For secretaries job to be more efficiently and effectively done, government tertiary institutions should be training and developing their secretaries with the machine, like computer, word processor etc to enable their secretaries fit into the modern office. But the remains that most of the government tertiary institutions today lack some of the equipment needed in training and developing secretaries.
Adeyonye (1990) said that â€˜many government institutions no doubt consider the question of insufficient fund to be the main bottle-neck in training and developing secretariesâ€™. Finance is of course, utterly important to success in business. Some tertiary institutions find it difficult to train their secretaries due to lack of fund. Another problem inherent in training and development of a secretary is in non-promotion of the secretary after undergoing an advancement training in secretarial duties.