CHAPTER ONE
INTRODUCTION
1.1       BACKGROUND OF THE STUDY
The advancement of modern office equipment has taken the "electronic" Office, which is a term used to describe how modern offices are evolving, closer together. The advancement of modern office equipment has allowed employees to be more flexible throughout their careers. Furthermore, the ethnological problem has resulted in organizational structure shifts (Abdullahi 2002).
According to Anyautonhu (1987), the use of new office machinery has advanced so much in the field of business in highly developed countries that people are now evaluating its true effect on secretaries in particular and staff in general.
Office methods and services are daily getting complex and the volume of materials and information to be handled are daily increasing and the reaction or response and time expected of the secretary is now shorter than it has been in the recent past. There is therefore the need for office administrator which include the secretary, to cope with the increasing quantity and quality of services required as a result modern equipment are rapidly spreading of Nigeria industries.
Prior to the present information revolution called information age, most of the jobs performed by secretary’s in office are manually carried out. Consequent upon this, most outputs and services were of very how standard.
Moreover, a great deal of time, money, energy and materials were lost in the course of producing one unit of an output. According to Stonick (1989) the workload was enormous and the staffing for the sake of economy, was as small as possible. The clerk a sort of combination photocopier, secretary and accountant, had too much to do, and time of the work was laborious, dull and time consuming.
During the 19th century industrial revolution of Europe and that of America, many equipments were produced which possess the ability to perform most of the functions previously performed by man not only were the machines found to be capable of performing similar functions previously performed by man, they were found to be able to our-perform man quantitatively and qualitatively. Following this discovering the years a lot of improvement and innovation have been introduced to enhance and facilitate the secretary’s job. Various machines have been developed and introduced into the offices.Notable among them are: Computer, Telephone, Facsimile machines, printers, Telex machine, thought tank machines, Tape call-maker,  Intercom (PABX) facilities, Internet network and servers etc.