STRATEGIES FOR IMPROVING THE FUNCTIONALITIES OF IN-SERVICE TRAINING OF SECRETARIES IN MODERN BUSINESS ORGANIZATION

STRATEGIES FOR IMPROVING THE FUNCTIONALITIES OF IN-SERVICE TRAINING OF SECRETARIES IN MODERN BUSINESS ORGANIZATION [A CASE STUDY OF ENUGU STATE]

Code No: 403918

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ABSTRACT

The importance of training both old and new employees in an organization particularly in modern business organizations cannot be over emphasized. It is eviolent that new jobs usually required training in new skill.
The fact that in service training helps to eliminate the numerous problems faced by old employees in coping with the new technological trends is self evialent
In addition the motivation of employees who have just been used or promoted is likely high. Though training may become more problematic when it involves experience employees who require additional training to enhance their performance. The training needs of such employees are not always easy to determine, even when determined the individuals involved may resent being asked to change their established way of doing their jobs.
The purpose of in service training is usually to achieve some set goals, which will be beneficiary to both the individuals and the organizations. This training is usually mapped out mainly for people already in service and it is geared towards improving their abilities in their jobs.

CHAPTER 1

CHAPTER ONE
1.1 BACKGROUND OF THE STUDY
In introduction topic a survey of the strategies for improving the functionalities of ins service training of secretaries in a modern business organization in Enugu state, we must first understand when in-service training is all about.
There are many definition of in service training but I will highlight on just a few in order to see ways of improving its functionalities for a modern secretary.
Otto and Sender (1964) stated that in service training is a continued education of person while they are in service.
Hass (1964) stated that in service training include all activities engaged by professional personnel during service and designed to contribute to professional improvement.
Dillon Peterson (1981) defines in service training and professional growth for individuals within a respectful, supportive, positive organizational climate having as its ultimate aim to better learning. Having seen the definitions of in service training, ,let us consider the strategies of improving its functionalities.
The aim of in service training for the secretaries being to help them overcome many challenges posed to them by the modern technologies such as computers, fax machines, word processors etc. to now improve the functionalities of this training for secretaries it becomes imperative to train them in the use of these equipment to enhance their productivity and efficiency
To also improve on the functionalities of in service training for secretaries in a modern business organization, such must be well articulated and well designed toward personal and organizational goals.
According to Wyn Reilay (1979) he said that there are two schools of thought as to the extent the design and running of their services we are more interested in the second school of thought which agrees that trainees should participate in determining what should constitute an in service training for them. For it helps to develop a sense of responsibilities.
Granti8ng study leave instead of on the job training will improve the functionalities of in service training of secretaries in no small measures, in that they will have enough time to consulate on the training and also remove stress which will not help in the training.
Attachment of incentives like promotion, monetary reward etc, can as well enhance the functionalities of in service training of secretaries. The type of personnel assigned to conduct the training will equally in no small measure improve the functionalities of this training, seeing that in service training si a two way course that really involves a trainee and a tutor. How the tutor handles the course will go a long way to arouse the interest and dedication of the trainees. Using qualified personnel will in turn bring in new motivation, fresh insights, whose teaching techniques is based on many years if experience will impact and improve the functionalities of in service training of secretaries in a modern business organization in Enugu sate.
A good communicator is e1qually a great asset to this course of study.