CHAPTER ONE
INTRODUCTION
Background of the study
A secretary is an assistant to an executive possessing mastery of office skills and ability to assume responsibility without direct supervision, who displays initiative, exercise judgment and takes decision within the scope to her authority. The Webster Dictionary of English (2005) however, defined a Secretary as one trusted with secret of or confidence of a superior, adviser, confident or one employed to handle correspondence   and manage routine and detailed work for a superior. This depicts that a secretary is a skilled personnel who possess both executive and personal attributes in managing the affairs of any organization effectively and efficiently in order to achieve organizational objective. From this description, Onasanya (1990) defines a Secretary as someone who possess adequate knowledge of administration or organization and the ability to achieve results through hard work and management of resources or people on behalf of his/her boss. Its classification depends basically on experience and their functions are diverse and this depends largely on the field of specification. The cadre of secretaries tends to determine and at the same time modify the function of such secretary.
According to Rule and Byars (1983), performance is the degree of accomplishment of the tasks that makes up on individual job, but the performance of these function can be greatly inhibited by certain functions.
According to Alancik and Fetter (1977) a job is satisfying when there is a match between the characteristic of the job and the needs of the individuals. The determinants include self-evolution, expectation, social norms, social comparisons, commitment etc, for instance, if on e expects a job to be paying well,  and it is not, them he/she will be dissatisfied. Also if one is not evaluated up to the standard, she will also not be happy (dissatisfied).
The Secretary’s satisfaction leads to organization commitment, while dissatisfaction result in behaviors is know to the organization. (Turnover, absentee’s, low morale, etc).
Those who are dissatisfied with their work never reach psychological maturity. They feel frustrated. Employees who like their jobs and other job related factors will be loyal and devoted employees. However, employees who strongly dislike and dissatisfied with their job or any other job related factors will often exhibits these feelings by taking absent or by taking more convert actions to disrupt the organization.
A Conflict is a serious disagreement or argument. Conflict has become a feature of labor management relationship in Nigeria while Secretaries and   Bosses in the industries should work harmoniously together for the betterment to the fulfilled in practice. Secretaries and bosses tend to have opposite views. This is because of the divergence between the expectation of management and labor in an Establishment.