IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES IN GOVERNMENT PARASTATALS [A CASE STUDY OF NEPA ENUGU]
Code No: 539726
₦5,000.00
ABSTRACT
As a result secretaries are looked upon and neglected because the society assume that their duties goes beyond typing and writing shorthand.
In this project, the researcher aims at finding and investigating their impact in improving the qualities of services rendered by government parastatals and find out what hinders them from performing effective functions. And that both public and private sectors can perform without effective secretary.
During data collection, the study was restricted to only one government parastatal (NEPA) where questionnaires was administered to confidential and general secretaries selected at random and numbering thirty (30).
Analysis of their responds shows that secretaries contributes a lot in improving the quality of services rendered by government parastatals so that researcher concluded by recommending that secretaries should be cared for, be encouraged and remunerated in form of training to enable them advance in their career.
CHAPTER 1
1.0 INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Government owned parastatals are those created in order to carry out special tasks for the welfare of its citizens. These types of tasks cannot be carried out by private individuals or people due to the nature of the financial involvement and the effectiveness of its services. They are nonprofit oriented, since their aim is not to maximize profit, it is sub-divided into two viz:- federal and state owned parastatals. Federal owned parastatals. Federal owned parastatals are those owned by the federal government. Some of the federal government owned parastatals are: National Electric Power Authority (NEPA), Nigeria Telecommunications Limited (NITEL), Nigeria Ports Authority (NPA), Nigeria Postal Services PLC (NIPOST), Nigeria Railway Corporation (NRC), Nigeria Teaching Hospital (NTH), Federal Radio Corporation of Nigeria (FRCN), Nigeria Television Authority (NTA) etc State owned parastatals are those owned by the state government. Some of the state government owned parastatals are: Enugu State Broadcasting Service (ESBS), Enugu State Water Corporation, Enugu State Schools, and State Hospitals etc.
Their responsibilities – NEPA are responsible for the generation and distribution of power. NITEL are responsible for Telephones, Telex, Telefax, installation and servicing. NIPOST are incharge of postal services, telegram, overseas mails and parcels. Nigeria Railway Corporation (NRC) are incharge of transport by train Nigeria Airways Corporation (NAC) are in charge of transport by air or plane. Nigeria Broadcasting Corporations (NBC) are responsible for radio and Television broadcast services. Water Corporations are responsible for treatment and distribution of water to the people. Hospitals are in charge of treating the sick and immunization.
These government parastatals are only established and run by the government to ensure equitable distribution of its services to the generality of people, for it the parastatals are left in the hand of private sectors or individuals, they may tend to politicize it, thereby distorting the assumed equitable services or equitable distribution services or equitable distribution rendered.
According to Akande (1999) government parastatals or public corporation means business organizations that come into existence through appropriate enabling Acts of parliament, Decrees or Edicts in a particular country or state. They may be commercially oriented or public service oriented. Most of them have been commercially oriented in Nigeria in recent time.
Its characteristic features are:
(i) They are usually state or federal owned.
(ii) They are established purposely to render public services.
(iii) Over-reliance on government subventions survive.
According to any Anyanwuochi (2002) Public Corporations are sometimes called state enterprises. In a mixed economy, public corporations involve economic activities undertaken by the state. They form what we normally refer to as the public sector. Although, they are operated on commercial basis, the intention behind their establishment is for the benedict of the members of the public. They are not usually established to maximize profit although, in some cases they are expected to at least break-even. Through these parastatals the government now provides the services which could have been too expensive and unprofitable for private sectors.
Departments
- Accounting Projects [85]
- Accounting And Management Projects [6]
- Accounting Education Projects [1]
- Adult And Primary Education Projects [6]
- Agricultural And Bio-environmental Engineering Technology Projects [8]
- Agricultural Economics And Extension Projects [57]
- Agricultural Engineering Projects [3]
- Agricultural Technology Projects [1]
- Agriculture Projects [104]
- Agriculture Education Projects [3]
- Anatomy Projects [1]
- Architecture Projects [28]
- Banking And Finance Projects [53]
- Basic Medical Sciences Projects [1]
- Biochemistry Projects [25]
- Biological Sciences Projects [46]
- Biology Education Projects [13]
- Botany Projects [3]
- Building Projects [58]
- Business Administration Projects [151]
- Business Studies Projects [76]
- Chemical Engineering Projects [24]
- Chemistry Education Projects [3]
- Civil Engineering Projects [80]
- Community Health Projects [35]
- Computer Education Projects [6]
- Computer Engineering Projects [28]
- Computer Science Projects [138]
- Construction Engineering And Management Projects [1]
- Cooperative Economics Projects [0]
- Cooperative Economics And Management Projects [2]
- Criminology Projects [68]
- Cyber Security Projects [2]
- Data Science Projects [1]
- Economics Projects [107]
- Economics Education Projects [1]
- Education Projects [189]
- Educational Foundation Projects [9]
- Educational Management Projects [44]
- Electrical/electronics Engineering Projects [140]
- English Education Projects [14]
- English Language Projects [6]
- English Language And Literature Projects [18]
- Entrepreneurship Projects [7]
- Environmental Science Projects [79]
- Epidemiology And Community Health Projects [2]
- Estate Management Projects [40]
- Fashion & Design Projects [1]
- Fine Art Projects [1]
- Food And Nutrition Projects [2]
- Food Science And Technology Projects [52]
- Geography Projects [24]
- Geography Education Projects [4]
- Government And Public Administration Projects [1]
- Guidance And Counselling Projects [132]
- Health Education Projects [9]
- Health Information Management Projects [3]
- History And International Studies Projects [3]
- Human Kinetics And Healthy Education Projects [2]
- Human Resources Management Projects [111]
- Industrial Relations And Personnel Management Projects [58]
- Information And Communication Technology Projects [2]
- Institute Of Education Projects [1]
- Insurance And Risk Management Projects [1]
- International Relations Projects [55]
- Islamic Studies Projects [3]
- Law Projects [21]
- Leisure And Tourism Management Projects [2]
- Library And Information Science Projects [85]
- Linguistics Projects [104]
- Marketing Projects [78]
- Mass Communication Projects [188]
- Mathematics Projects [3]
- Mathematics Education Projects [1]
- Mechanical Engineering Projects [86]
- Medical And Health Science Projects [82]
- Medical Laboratory Science Projects [2]
- Medical Radiography Projects [2]
- Medicine And Surgery Projects [2]
- Metallurgical Engineering Projects [2]
- Microbiology Projects [120]
- Minerals And Petroleum Resources Engineering Projects [32]
- Mining Engineering Techology Projects [2]
- Nursing And Nidwiffery Projects [124]
- Office Technology Management Projects [104]
- Parasitology And Entomology Projects [3]
- Petroleum Engineering Projects [3]
- Pharmacy Projects [18]
- Philosophy Projects [111]
- Physics Projects [3]
- Physiology Projects [1]
- Political Science Projects [123]
- Primary Education Projects [5]
- Project Management Projects [1]
- Psychology Projects [61]
- Psychology Education Projects [1]
- Public Administration Projects [123]
- Public Health Projects [100]
- Purchasing And Supply Projects [112]
- Pure And Industrial Chemistry Projects [8]
- Quantity Surveying Projects [59]
- Science Education Projects [4]
- Science Laboratory Technic Projects [108]
- Science Laboratory Technology (stl) Projects [21]
- Secretarial Administration Projects [40]
- Sex Education Projects [2]
- Social Studies Projects [8]
- Sociology Projects [126]
- Statistics Projects [107]
- Surveying And Geoinformatics Projects [4]
- Theology Projects [9]
- Transportation And Management Projects [3]
- Urban & Regional Planning Projects [1]
- Value Engineering Projects [1]
- Vocational Education Projects [1]
- Zoology Projects [1]