SOCIO-ECONOMIC AND TECHNOLOGICAL SYSTEMS OF MODERN BUSINESS AND THEIR EFFECTS ON THE JOB OF THE SECRETARY [A CASE STUDY OF NIGERIA TELECOMMUNICATION LIMITED]

Department: OFFICE TECHNOLOGY MANAGEMENT

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ABSTRACT


This study examined the socio – economic and technological system of modern business and how they affect the job of the modern days secretaries in selected business organization using Nigerian Telecommunication, Enugu (NITEL) as a case study.
The population of study consisted of 26 secretaries who made up the sample.
Questionnaire was the main instrument used. Simple percentage was used for the data analysis. The findings revealed that: secretaries in modern business organization are affected positively and negatively by the new socio-economic and technological system. The functions of the secretaries are both secretarial and administrative functions more challenging than the traditional roles previously performed.
The findings further revealed that most secretaries found at difficult to adopt to the new system. Absed on the findings, it was recommended that all these could be remedied if adequate training and motivation should be given to secretaries.
Also, students should be exposed to the use of modern office equipment and that a national body should be established to register and regulate the practice of secretaryship in the country.


CHAPTER 1


CHAPTER ONE
INTRODUCTION
1.0 Background information:
The modern business organization is a highly complex affair and thus the function of the secretary is becoming more is a highly complex affair and thus the function of the secretary is becoming more challenging. Every business management aims at making profit and at the same time, strives to provide the needs of its employees.
The socio-economic and technological system of modern business has taken a new dimension. Thus could be attributed to challenges in the society. Thus, hails and Hubband (1977) said many organizations have changed their internal system to match changes in the environment.
Business managers have now employed means to create a better working relationship between their employee and themselves. Employees are motivated to increase productivity and ensure good working conditions. Humbly (1975) said that suceesful manamgent of change requires an understanding of humans motivation.
Hails and husband (1977) went further to say that every country must operate within an economic system that provides its citizens with necessary goods and services. To meet these needs modern business have adopted measures like: introduction of modern office equipment, performance appraisal, providing office security, training employees. Etc.
As the duties of the secretary is becoming more and more complex, it is imperative to tach not only skills and techniques necessary for these functions but also a more general training that would give the secretary the possibility of career development. Anyatonwu (N.d.) opined that, the role of the secretary in today’s business has assumed added dimensions and they are no longer limited to shorthand and typewriting to become secretary.
He further said that, secretary today cover many responsibility for which they are employed.
The social system of business organizations has also taken a new trend. Modern business satisfy the needs of their employees, which was not the case in the past. Hence, humble (1975) opined that considerations of adaptability and motivation are not as same believes it to be of mere academic interest but, now it is practical importance to business. He also said that, social responsibility is one of the key areas of business and that computer has added a new dimension to business and social activities.
Technological system can be conceived to be creative. To its creativity, Marvin and Mareia (1984) said that, “office automation should help to increase productivity, eliminate waste, and create new and more challenging jobs for those willing to adopt themselves to the new system.

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