CHAPTER ONE
INTRODUCTION
1.1     BACKGROUND OF THE STUDY
The office manager has a great impact on every modern business organizations. According to Pigors & Myers (1984:55), an office manager is the life-blood of any office. As he has contributed greatly to the progress and improvement made by his organization. Aluiko (1998:10) asserted, an office manager is one that perform some or all the basic functions of management to some degree either regularly or occasionally. In addition to the above, an office manager can also be known and seen as one that controls or in charge of office machines and equipment and also does the work of an office without supervision.
Poor performance of duties and poor relationship with people (customers, co-workers, and sub-ordinates) can contribute to ruin the business or make the business to perform poorly. According to Nna (2011:109), effort must be made to make sure good human relationship are maintained in an organization. if the organization’s goal and objectives must be achieved. Every modern business organizations cannot do without an office as it function as the centre of all information that goes out and comes in to the organization.
According to Nna (2011:4) The place where all activities of the organization take place is the “office”. No modern business organization can achieve it’s goals without an office and the manager.
In the primitive age according to Nna (2011:19), business transactions were carried out without an office but through personal contacts and in their houses. But as a result of technological advancement, organizations cannot do without an office manager as a result of office machines and equipment that are bought and brought into the office which needs someone to control and manage it, the office manage became so important that the office cannot function by itself.
The office manager is saddled with a lot of responsibilities in the modern business organizations and offices as he also stand the task of advising his firms or organization on the type of machines and equipment that should be bought into the office that can enhance increase productivity and he also aid in thorough supervision of sub-ordinates.
1.2     STATEMENT OF THE PROBLEM
Poor office management has greatly been a predicament in most offices or organization because most office task have been mishandled by incompetent hands, mostly these have greatly affected the productivity of the organization. the presence of an office manager is of great important to resolve these defilement and improve proper co-ordination and communication among staff.
Record keeping processes and task generated by the change of automated office management which in turn dictates changes in office procedures in order to maintain a flow of production in offices, posses a challenge to record managers.
Lack of training by the organizations has been a problem that the office managers face in the modern business organizations as a result of technological advancement, new machines and equipments are been brought into the organization which the office managers may need training in order to operate.