CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The word communication is very complex and could be used in different contexts to mean to wide range of things. Communication particularly in business organizations provides a means by which power is required, exercised, shaped and sustained.
Generally, communication is an act shaped by all living things. It originated from the Latin word “communies” meaning to share. Communication is the act of imparting a share of something.
To emphasized on the importance of communication, Cicero (1970) said thus “If a wise man were granted a life of abundance of materials things, so that he has leisure to contemplate everything worth knowing, yet if he could not communicate with other human if he could not communicate with other human beings he could abandon life”
By John fists (1982) “Communication is talking to one another, it is television, it is spreading information by whatever means. It is our life style, it is literary criticism, the list is endless.
Two schools of though exist on communication. The process school and the sem school. Both schools agreed on the fact that for communication to be effective, there must be a sender, a receiver, a channel and the subject matter which is being communicated on. There could also be noise which is anything that is being added to the communication signals between its transmission and reception that is not intended by sources.
Communication in a business organization encompasses more than mere oral transmission. It involves all the sensory, oral and written activities that form part of our organizational life. The actualization of communication is the equipment. This is because when instruction are communicated through the equipment,. The people working know their responsibilities and the secretary dispensers her duties appropriately. Thus, the organizational goal would be enhanced.
1.2 WHO IS A SECRETARY
The word secretary us coined from the Latin word “Secretus” which literally means “a secret”. Perhaps it is the fact that aspect if the work of a secretary involve keeping secrets that the secretaries are often regarded as a keeper of secrets.
The National Secretaries Association (United stated of America) defined a secretary as “an assistant to an executive, possessing mastery of office skills and ability to assume responsibility without direct supervision, who displays initiatives, exercises judgment and takes decision within the scope of her authority. There is therefore no doubting that fact that the secretary is the wheel on which the executive activities revolve. The secretary is often refereed to as the executive alter ego.