CHAPTER ONE
INTRODUCTION
It sounds rather ironic that at a time when the opposition and controversy to the activities of the principal players on the global stage are growing increasingly harsh and more loud, we have chosen as our theme for this research “THE EFFECT OF GLOBALIZATION OF INFORMATION TECHNOLOGY ON OFFICE SERVICESâ€.
Globalization appears to be the most noticeable. Tough described by many as an elusive trend, globalization is a multi-dimensional, highly complex process with tending forms and a complex mix of effects in all places it touches. It is a process that has been referred to as “multi-faceted in its operation, massive in its reach and implications and elusive as a concept†Dele and Robertson (2003:14).
Globalization, the term may be relatively new one. But the development it refers to has been known for quite a long time. In African for example the movement and traffic in human beings and other resources across the Sahara into the Arab world, and later across the Atlantic into the American and European were definitely a significant episode in the process. Similarly, the sustained Islamic and Christian missionary campaigns in Africa as well as the subsequent colonization and domination of the continent by foreign powers marked another important phrase. But in the modern and restarted sense in which the concept is used today, globalization as such refers to “The forging of a multiplicity of linkages and interconnections between state and societies, which make up the modern world systemâ€. Allen and Thomas, (2000:20).  The process aim at making the world into one large global village /neighbourhood so that events, decision and activities in one part can come tot have significant consequences for people and communities in quite distant parts. The concept of globalization, as Ahrens explains has made a remarkable career in recent years because world wide processes in the field of economics, communication, transport of ideas, and migration of religion have gained such an enormous speed that in many people’s consciousness it appears as if our globe were shrinking Ahrens (2000:286). Social relations acquire as it were relatively distance less and borderless qualities as human beings are turned into actors in a single but open stage with their actions and interactions more and more being conducted and organized on the basis of one world unit. Globalization has significant military, political, legal and cultural dimensions.
Information Technology has replaced the traditional equipment used by a secretary and the way in which secretarial task are performed is being modified. In the next ten years, as organizations try to stop the missing cost of paper work and to provide more information in a timely, usable format, electronic technology will be extended to the executive/managerial work station Iredia, (2002).
Information technology abbreviated as (IT) is an act of the technology computer and communication. In the word of Carroll, information technology is “term that describes the disciplines encompassing computer system, telecommunication networks and multi media applicationsâ€.
Globalization is no doubt producing new ways of using and thinking about information technology. It is universally acknowledged that globalization requires as well as produces new channels, networks and practices of communication which are not dependant on state or quality. Globalization narrowly refers to the growing economic interdependence of countries world wide Kevin (2001:116).
Office service according to Mark (2003:11) are work that are being carried out in the office by the office professionals e.g. telephone answering services, from message bas, transcription, editing document, design and many other office services.