IMPACT OF STAFF TRAINING IN THE PRODUCTIVITY OF WORKERS IN PUBLIC SECTOR IN NIGERIA

ABSTRACT


 Every organization whether public or private, at every instance desires to satisfy the needs of its clients, this will only be possible with an enlightened and well trained staff therefore, the role played by staff training cannot be over-emphasized as many have come to recognize that training offers a way of developing skill, enhancing productivity, guaranteeing quality of work and build worker’s loyalty to the firm. The work was guided by the following research questions What are the factors that determine the training of Staff of personnel services department University of Nigeria Nsukka? Does training of the Staff of personnel Service department of University of Nigeria Nsukka bring about improved productivity? What are the factors that can hinder the training of Staff of the personnel Service department of University of Nigeria Nsukka? How can the needs be effectively filled to improve performance of Staff of the personnel services department of University of Nigeria Nsukka? Stratified random sampling was used in this study and the sample size of 101 was used and analyzed. Questionaire was used as the method of data collection and simple percentage was used as the method of data analyses. The findings for this study includes the following; training and performance appraisal should be done frequently for staff on organizations, staff who are found guilty of an offence should be dismissed, staff whose productivity is low should be disciplined, training should not be made compulsory for staff, there was improvement in the performance of staff of personnel services department within thw period under study. Some recommendation includes that management should always detect training needs, organizations should constantly embark on performance appraisal, the code of conduct and ethics of the profession should be strictly adhered, underperforming staff should be punished.

CHAPTER 1


CHAPTER ONE
INTRODUCTION
1.1       BACKGROUND TO THE STUDY
Prior to the third republic in Nigeria, there has been a general resistance to investment in training in the public service because of the belief that an employee hired under a merit system must be presumed to be qualified. This assumption was later jettisoned as the need for training became obvious both in the private and public sector together with the expanding roles of the government and the civil services respectively. Training further became necessary in view of advancement in modern world given the growing complexity of the work environment, the rapid change in organizational and technological advancement which in turn necessitates the need for training and development. The role played by staff training can no longer be over-emphasized as many have come to recognize that training offers a way of developing skill, enhancing productivity, guaranteeing quality of work and building worker’s loyalty to the firm.
Organizational goals also keep changing in line with the realities of the time; technology keep getting sophisticated; customers and clients of organization become more choosy and conscious of their rights in demanding organizational products and services, and organization product and service keep changing in

responseto  their  choice.  These  keep  increasing  the  need  for  well-trained
employees. Okotoni and Erero (2005) throw more light to the discussion when they
assert that:
The importance of training and development is more obvious given the growing complexity of the work environment, the rapid change in organizations and advancement in technology, among other things. Training and development helps to ensure that organisational members possess the knowledge and skills they need to perform their jobs effectively, take on new responsibilities, and adapt to changing conditions.
Organization regardless of its size must provide for the need, interest and
desire of its employee within the environment if it is to earn loyalty, dedication,
involvement and commitment necessary to complete effectively. Though there are
number  of  factor,  such as  finance,  material and  manpower  which collectively
contribute to the production of good and service in organization, human resource
has been the most significant factor among these factors. With the provision of
finance, material and even machine without experienced and trained manpower
nothing can be done. Human resource therefore is the most valuable resource and
ultimate  basis  of  an  organization.  Manpowerwhich  was  intellectually   and
emotionally trained in turn develop all other dependent segments of the organ to its
predetermined level.
Most organizations tend to perceive training as the solution or correct therapy for many of the observed personnel and organizational low performance and productivity problem. Unfo rtunately, there are other personnel management problems that can generate the same performance and productivity problems that lack of skills and knowledge generate. This is why Decenzo and Robbins (2005:247) have warned that If salaries are low, if supervision is poor, if worker benefits are inadequate or if physical work layout is deficient, spending on employee training may have little or no effect on productivity, since inadequate performance is due to conditions that training cannot remedy.
Abiodun (2008) submitted that training is a systematic development of knowledge skill and attitude required by employee to perform adequately on a given, task training ensures that organizational members posses the knowledge and kill they need to perform their job effectively take a new responsibilities and adapt to changing environment. A result-oriented public or private organization will always need to recruit and train specialized personnel. Generally, the effectiveness and efficiency of an organization therefore lies on the human resources that plans and coordinates work within the organization in relation to the qualitative training designed to improve and to harshness the manpower potentials among others.