USE OF RAW MATERIALS INSPECTION AND ITS IMPACT ON QUALITY OF PRODUCTION
TITLE PAGE
Certification
Dedication
Acknowledgement
Table of Content List of Tables
ABSTRACT
CHAPTER ONE: INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Objective of the study
1.4 Research Question
1.5 Significance of the Study
1.6 Scope of the study
1.7 Definition Of Terms
CHAPTER TWO: REVIEW OF LITERATURE
2.1 Conceptual Framework
2.2 Theoretical Framework
2.3 Chapter Summary
CHAPTER THREE: RESEARCH METHODOLOGY
3.0 Introduction
3.1 Area of the Study
3.2 Research Design
3.3 Population of the Study
3.4 Sample and Sampling Procedure
3.5 Instruments for Data Collection
3.6 Administration of the Instruments
3.7 Techniques for Analyzing Data
3.8 Ethical Consideration
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1 Data Presentation
4.2. Descriptive Analysis
CHAPTER FIVE: SUMMARY CONCLUSION AND RECOMMENDATION
5.0 Summary
5.1 Conclusion
5.2 Recommendation
References
Appendix
This study was carried out on the use of raw materials inspection and its impact on quality of production using Nigeria Bottling Company (NBC) Kaduna plan as case study. To achieve this 5research objectives were formulated. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprise of all the staff of Nigeria Bottling Company (NBC) Kaduna plant. In determining the sample size, the researcher conveniently selected 65 respondents while 50 respondents were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using mean and standard deviation formula. The result of the findings reveals that the methods of inspection adopted in NBC in achieving quality output include;visual testing/inspection, random sampling inspection, 100% inspection, sub-surface inspection and classification inspection. While the Quality control department and the top management is responsible for inspection in NBC.
The study also disclosed that inspection has contributed immensely to the success of the organization in achieving quality materials as; the delivery of quality raw materials by supplier help in achieving quality output, the ability to detect poor quality raw materials differentiate NBC from others, cost associated with poor quality product is eliminated, the acquisition of quality product by the purchaser is facilitated by the cognizance of inspection activities put in place in NBC, and input of quality raw material to the production process contributed in achieving quality product. More so, there are numerous ways through which quality of raw materials affects production process among which include; quality of raw material helps in differentiating product, quality control helps in improving production process, raw materials are vital in enhancing quality product, production process impact standardization in NBC and quality output is achieved. The study recommended that efforts must be made to implement material inspection which are not being effectively practiced so as to help improve on organizational performance; There is the need to employ quality functional deployment. This will enable quality systems to be built on customer needs and wants and also exceed customer expectations. When this is done it will help in addressing the issues of poor customer relations as well as prevent loses of customers as a result of not meeting customers’ expectations. And there should be systems for recognition and appreciation of quality efforts in order to motivate the staff to work effectively.
INTRODUCTION
1.1 Background of the Study
The ideal situation for inspection is of course one in which no inspection is necessary. This is because the quality assurance effort cooperatively mounted by the purchaser and supplier has resulted in outstanding quality performance and reliable supporting supplier generated records.
However not all organizations have reached this enviable goal, examining some of the more common ideas surrounding inspection and quality control is useful conversely. Adequate drafting or written of specification of materials to be delivered by suppliers is not always a guaranteed to ensure quality material in an organization there is need for the inspection of materials coming into the organization to ensure that supplier provides materials that conform to the quality expected.
The purpose of inspection is to ensure that supplier has delivered item that corresponds to the organizational specification or description of the organizational product or services, their product and services must be watched with care until they have get to prove themselves dependable.
Unfortunately, two production methods skills even of established supplier change from time to time. Operators becomes careless, errors are made and occasionally a seller may try to reduce production costs to the point where quality suffers. Thus, for a variety of reasons, if is poor policy for buying organization to neglect inspection methods or procedures. Therefore, the verification of the quality of incoming materials is an important task by any concerned in order to ensure quality materials and also to provide the customer service required level.
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1.2 Statement Of The Problem
Apparently, in the market, there had been increased in the number of substandard items or products ranging from organizational goods to the consumers goods, therefore, the reasons for that is total negligence upon inspection which automatically result to many substandard products found way into production process and warrant to poor quality products in the market.
In consideration of the money spent on materials acquisition, inspection is very vital. The researcher observed that in many organizations purchasing and supply aim that is responsible for acquisition of materials has not been given the right to exercise their profession that will take care of inspection, for that we can see procurement activities has been snatched from the procurement officers by other officers of different background at all levels, such backgrounds include: account, marketing, human resources, management, engineering, architecture, medical line, even social development.
It was also observed that in many organizations the decision for inspection of coming materials into firms has been left to man by the functional staff of many of these firms, which the research believed to be bad practice, because this function is very critical and the decision to inspect materials purchased by many concern should be made by the top management cadre of the organization in order to formulate good policy and strategic decision to enhance quality production.
1.3 Purpose Of The Study
The aim of this study is to examine the use of raw materials inspection and its impact on quality of production in Nigeria bottling company. The study is set out specifically to:
i. To highlight the methods of raw materials inspection and its impact on quality of production in Nigeria bottling company.
ii. To identify the function responsible for inspection in Nigeria bottling company.
iii. To identify the extend to which inspection helped the organization in achieving quality production.
iv. To determine how quality of raw materials affect production process.
1.4 Research Questions
To measure the inspection of raw material as a tool to enhancing quality in NBC, the researcher has drawn up some research questions which are:
i. What is the method of inspection adopted in Nigeria Bottling Company in achieving quality materials?
ii. What are the functions responsible for inspection in NBC?
iii. To what extent has inspection of material contributed to the success of the organization in achieving quality materials?
iv. How does quality of raw material affect production process?
1.5 Significance of the Study
This research work is centered on impact of raw material inspection on quality production in Nigeria Bottling Company (NBC) Kaduna plant. Therefore, the research study will be of benefit to the organization and other organizations in Nigeria as a whole.
The study will also be of great benefit to students, executives, and also the researcher, management field and entire population.
The organization will benefit from the research work, because the study will explain in details the reason why inspection should be taken with utmost consideration and the significance they stand to benefit on inspection, if employed for the control of quality.
It will also bring to the executives of the organization notice the function of purchasing and supply management i.e. procurement department. It will also guide to know what inspection is and its impact on ensuring quality in an organization. To students, the study will add value to their knowledge in understanding what inspection entails and prepare their minds against failure on challenges.
Therefore, the study is also a requirement for a partial fulfillment for the award of Higher National Diploma in Purchasing and Supply Kaduna Polytechnic, Kaduna.
1.6 Scope Of The Study
The study of the researcher focuses on impact of raw material inspection on quality production with special consideration to Nigeria Bottling Company (NBC) Kaduna plant.
The finding of the study will be on the data collected from the management and staff of the company that deals primarily with raw materials inspection. Acquisition, production and quality control of the organization, drawn from the purchasing department, production department and stock control section of the organization of Nigeria Bottling Company (NBC) Kaduna plant.
1.7 Definition Of The Terms
Inspection: Inspection is the process of verifying the quality and quantity of incoming materials.
Conformance: conformance is the degree to which delivered product meet predetermined standards set by the users or a consolidated authority.
Performance: performance related to the products operating features and how the product will is able to perform the task it was originally designed to and satisfy intended need.
Standard: A standard is a specification intended for recruitment use. A standard differ from specification in that whereas every standard is a specification not every specification is a standard. Standards are the process based on expectations reflecting how material or service rendered.
Specification: A specification has been defined in the following ways:A statement of attributes of a product or services. A statement of requirement
Quality: There are many definitions of quality. ISO 8402 defines quality as the total features and characteristics of a product that bears on the ability to satisfy stated or implied needs.
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