THE LATEST COMMUNICATION OFFICE EQUIPMENT AND THEIR EFFECT ON SECRETARIES PROFESSION

Code No: 564731

₦5,000.00

ABSTRACT

This study examined the contributions of the latest communication office equipment to job efficiency of the secretary in Nigeria Breweries Plc (NB) one of the branches in Enugu. In carrying out this study, 100 staff which comprise of 30 secretaries, 30 managers, 10 accountants and 10 assistant managers, were randomly selected out of 550 staff in the establishment. They were interviewed and their responses analysed. It was found among other things that introduction of these machines have helped the secretaries to perform their duties effectively. That it makes possible for the production of high quality work and above all it increases output.
            Recommendations were made efficient performance and some of them are â€“
i.              Motivating the workers to increase work turnover and to reduce personnel turnover.
ii.             The organization should endeavour to sponsor staff for in-service training courses.
iii.            The establishment should invite producers of these machines to train their secretaries and make it possible for them to operate the system effectively and efficiently.
Finally, efficiency, speed and accuracy in production of goods and services is the order of the day in modern office. It is in this spirit that every business have come to grip and glue with office automation.

CHAPTER 1

CHAPTER ONE
INTRODUCTION
1.1       BACKGROUND OF THE STUDY
To improve efficiency in Industry, management is usually working for ways to increase productivity, quality of goods and services and grab the best edge among her other competitors. These aim can easily be achieved through the use of high technology in the office. The over all operation of a secretaryâ€™s naturally involve a tremendous amount of paper shuffing and record keeping, accounting procedures for payrolls, financial reports, invoices etc. in all integral parts of the Nigerian industries.
Office methods and services are daily getting complex and the volume of materials and information to be handled are daily increasing and the reaction or response and time expected of the secretary is now shorter than it has been in the recent past. There is therefore the need for office administrator which include the secretary, to cope with the increasing quantity and quality of services required as a result modern equipment are rapidly spreading of Nigeria industries.
Prior to the present information revolution called information age, most of the jobs performed by secretaryâ€™s in office are manually carried out. Consequent upon this, most outputs and services were of very how standard.
Moreover, a great deal of time, money, energy and materials were lost in the course of producing one unit of an output. According to Stonick (1989) the workload was enormous and the staffing for the sake of economy, was as small as possible. The clerk a sort of combination photocopier, secretary and accountant, had too much to do, and time of the work was laborious, dull and time consuming.
During the 19th century industrial revolution of Europe and that of America, many equipments were produced which possess the ability to perform most of the functions previously performed by man not only were the machines found to be capable of performing similar functions previously performed by man, they were found to be able to our-perform man quantitatively and qualitatively. Following this discovering the years a lot of improvement and innovation have been introduced to enhance and facilitate the secretaryâ€™s job. Various machines have been developed and introduced into the offices.
Notable among them are
1.            Computer
2.            Telephone
3.            Facsimile machines
4.            Tele printers
5.            Telex machines
6.            thought tank machines
7.            Tape call-maker
8.             Intercom (PABX) facilities
9.            Internet network.