THE IMPACT OF HUMAN RELATIONS ON THE JOB PERFORMANCE OF SECRETARIES IN FINANCIAL INSTITUTIONS

Code No: 612364

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ABSTRACT

A lot of us after graduating from our schools of higher learning are still ignorant about what it takes to work with people in an organization nor so they posses any knowledge of psychology.
            Most of the executives, especially the secretaries we are focusing our attention on, can recite a set of rules when asked how to handle a specific situation, but are at a loss when human relations function are relegated to the background, the effect on an organization will be counter productive especially if the staff do not know and follow the laid down procedures of human relations.
            Therefore, this research paper will most importantly on how the secretary assumes her responsibilities in the office environment can apply human relation skills in working with subordinate and her boss, and also to achieve the desired objectives expected of her.
            A good number of secretaries were interviewed with their bosses and subordinated and questionnaires were administered to them. This was to find out the impact of human relation functions on job performance of personal secretaries in financial institutions. The research was carried out in Enugu urban in Enugu state. The result was most successful in the sense that most secretaries and bosses interviewed agreed that it was an issue that required a lot of attention, especially in our institutions of higher learning.
            Although some people felt that the name secretary is out-dated and is such should be scrapped for something or a name more appropriate and as well should be accompanied with a higher profile job description and specification.

CHAPTER 1

CHAPTER ONE
INTRODUCTION
1.1       BACKGROUND OF THE STUDY
            One of the basic problems in the society si just how workers should be motivated to achieve the goals in our industries. It is not an easy thing to go by since a little percentage of workers derive slight personal satisfaction from the jobs and enjoy little sense of accomplishment or creativity
            This is why Carvel F.J in his book â€œHuman Relation in Businessâ€ stated that in â€œLarge organization people work together, follows instructions and order they do not understandâ€ just few workers have the opportunity of self-expression or freedom. Then the question remains, how could this employees satisfy their personal need and that of the organization they are working with.
            How can the secretary motivate workers at all levels of the organization? This was the saying of those who are old in the profession but to the way they view it, as frustrating and unrewarding. The young workers who faces the prospects of going to work with great fear of uncertainty (lack of understanding as regard to the new job or even inexperienced ones, need to develop their behavior which will help them adopt to the conditions of the job)
            The best approach for a secretary to apply is the scientific and methodological system of human relations to achieve the desired goals and objectives of her organization. It is quite obvious that human relations deals with the interaction of a wide range of circumstances and of course social setting but I am going to limit this to the office conditions especially in financial institutions.
            Carvel F.J (1977) say â€œThat human relations can be pleasant and rewardingâ€ the relationship between a secretary and co-worker, the boss and others even customers in her working environment should be very cordial in her day to day dealings. This he said will be compared with that of husband and wife, lecturers and students parents and their children.
            Human relations is vital because it creates avenue for people to interact with both in offices and other parastatals because it has an influence over the nature and manner with which individual work out solutions to the problems in which they are confronted with.
            The secretary with his or her psychological skills is also expected to understand different moods of co-workers, customers, the work conditions and how to arrest difficult situations in the office, how to get the best from his present group and how to take care of unexpected situation successfully.