THE EFFECTS OF POOR OFFICE ENVIRONMENT ON THE SECRETARY'S JOB PERFORMANCE

Code No: 860410

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ABSTRACT

This research work â€œThe effects of poor office environment on the secretaryâ€™s job performanceâ€ was carried out with the overall aim of fining out the effects of poor office environment on the secretaryâ€™s job performance.
            Institute of Management and Technology was used as a case study. The data for this study was collected through the use of questionnaire and observation methods. The administered questionnaire were analyzed in tabular forms using simple percentages. The outcome of the study proved that the depressing and stimulating nature of most offices have a few-reaching negative effects on the overall job performance of secretaries. Equally small floor space and congested nature of some offices does not give the secretaries adequate comfort and balance to discharge their duties effectively and efficiently. Other problems included poor remunerations, lack of necessary equipment and noise proof devices in most of the offices. Based on these findings the researcher recommended that:
i.          Offices should be stimulating and comfortably furnished so as to encouraged productivity and boast the moral of the secretary.
ii.         There should be enough floor space and if possible separate rooms to avoid over crowding and cluster of materials which make an office to look shabby and depressed.
iii.        The management of the Institute should establish a pension scheme and adequate remuneration to its workers and in particular the secretary in order to boast their moral and encourage them to stay in their section.
iv.        Equally necessary office equipment and stationery should be provided to the secretary.

CHAPTER 1

CHAPTER ONE
INTRODUCTION
1.1       BACKGROUND OF THE STUDY
            The work of a secretary is very delicate and confidential and as such a healthy office environment is necessary to enable her discharge her duties efficiently. An understanding of the office environment in the enhancement of a secretaryâ€™s morale vis-Ã -vis her job performance is necessary in every organization.
            Generally, office environment has serious impact on the job performance of workers. The office and its appearance, condition of work, materials available and their location, safety measures medical care, relationship among the members of staff and the boss remunerations and other social welfare recognized to the main elements of work or office environment which directly related to workers moral and willingness to discharge their duties effectively.
            The secretary is an indispensable staff and as such management has to place high priority on how best to motivate her. The nature of work environment invariable has direct effect on the morale and state of health of a secretary, hence her general performance in the discharge of her duties.
            The office environment thus influences the volume and quality of work, interest and happiness of a secretary.
            Office environment in the context of management has been defined the include, office building and layout, furniture and equipment the physical conditions under which the secretary operates â€“ lighting, heating, ventilation, decoration, sound proof measure, safety measures and such social conditions as relationship with members of staff and boss remuneration and welfare package etc.
1.2       STATEMENT OF THE PROBLEM
            Generally, it is believed that when an environment is not conducive, a worker cannot discharge his/her responsibilities as efficiently and effectively as expected. In effect the fundamental duties of a secretary are highly prejudiced and jeopardize by an averse and unstimulating environment.
            Today, there are many problems encountered b secretaries resulting from poor work environment which greatly affect their job performances.   Amongst these is lack of private office. Secretaries most times share offices with other staff, some of which lack basic amenities befitting her status.